General Terms and Conditions



The contract shall be concluded upon confirmation of acceptance by the Seller. The Customer shall submit an offer to the Seller by placing the selected product in the shopping cart and clicking on the "buy" "order button," which the Seller shall then check.

The Customer also has the possibility to contact the Seller online for a specific article. Upon receipt of such an inquiry, the Seller shall submit a corresponding offer to the Customer by email, letter, or fax. A contract will only come into effect if the Customer accepts this offer.

The contract text is stored. The Customer shall receive the contract text by email.


The products will be shipped after receipt of payment. Delivery is made 1 to 4 working days after receipt of payment.


If the Customer enters an incorrect or incomplete shipping address during the order and the shipment is returned to us as undeliverable, the costs incurred will be at the Customer’s expense.

A 11.90-euro fee is incurred for shipment with the postal service. This fee is to be borne by the Customer in any case if the shipment is not picked up or if acceptance is refused.


We would like to point out that we can ONLY accept returns with unopened inner packaging. Unfortunately, for reasons of hygiene, we cannot take back opened products. Therefore, always check before opening the product whether you can detect any visible defects and send it back to us as soon as possible so that we can replace the product for you. Please refer to our return instructions for further information.


All prices include the legal VAT plus shipping costs. All possible payment methods can be found on our information page.


Your order will be paid by our partner PowerPay. The invoice for your order will be sent to you by PowerPay in the following month. This invoice will then contain bank details needed to transfer the money for payment. Please note that the billing address must correspond with the shipment address.


Customers who are consumers are entitled to a statutory right of withdrawal. Information on this can be found in the cancellation policy.


In case of deficiencies the Customer is entitled to the legal warranty rights according to the statutory provisions in accordance with the following agreements.

Slight color or texture deviations of our human hair from the color samples available on the website and the hair strands on our color rings are possible do not give rise to any warranty claim against the Seller and cannot be exchanged. It should also be noted that unless otherwise stated, we only sell 100% real human hair and, therefore, cannot give any right of exchange/guarantee for defects that occur in nature, such as split ends, dry tips, or color deviations.

Can I color the extensions?

Basically, yes. However, we do not recommend it because the hair has already been depigmented and it will, therefore, be difficult to bleach it. Use only gentle and ammonia-free products. Unfortunately, we cannot guarantee the results. As is the case with every human being, the strands of hair are also different because they are made from 100% real human hair.

We cannot provide a guarantee for the application of the extensions.


Beyond liability for material and legal defects the Seller shall be liable without limitation to the extent that the damage is a result of a deliberate act or gross negligence. Furthermore, the Seller shall be liable in the event of slightly negligent breach of material obligations where the breach jeopardizes achievement of the purpose of the contract, and in cases of a breach of cardinal obligations, where the fulfilment of these obligations is necessary in order for the contract to be duly performed at all and where compliance with such obligations is constantly relied upon by the Customer; but only to foreseeable damages that are typical to the contract. The Seller is not liable for slightly negligent breach of obligations other than the ones stated in the preceding sentences.



Payment by invoice and financing

In cooperation with Klarna Bank AB (publ), Sveavägen 46,111 34 Stockholm, Sweden, we are able to offer you a payment by invoice and installments as payment options. Please note that Klarna Invoice and Klarna Installment Purchase are only available for consumers and that payment must be made to Klarna.


Klarna Invoice

When using the option of payment per invoice, with Klarna you shall always receive the goods first and you shall always have a payment period of 14 days. The complete terms and conditions for the purchase of invoices can be found here.

The online shop does not charge a fee per order when purchasing with Klarna.

Klarna Installment Purchase

With Klarna's financing service, you can pay the goods you purchase with flexibility in monthly installments of at least 1/24 of the total amount (but at least €6.95) or as per the conditions otherwise specified at check-out. For more information on the Klarna Installment Purchase and the General Terms and Conditions and the European Standard Information for Consumer Credit, click here.

Data protection notice

Klarna checks and evaluates your data and maintains a data exchange with other companies and credit agencies if there is a legitimate interest and occasion. Your personal information will be treated in accordance with the applicable privacy policy and will be treated in accordance with Klarna's privacy policy.




Changes or amendments to these terms and conditions shall only be valid in writing. This also applies to the cancellation of this written form requirement.

Should any provision or part of any provision of this contract be invalid, illegal, or unenforceable, this shall not affect the rest of the contract. The invalid provision shall incidentally be replaced by the parties to the contract by mutual agreement with a legally valid provision that shall achieve as nearly as possible the same economic effect and purpose as the invalid or unenforceable provision. The above provision shall apply mutatis mutandis in the case of contractual gaps.


Rubin of Switzerland AG has assigned the receivables to MF Finance AG (Am Bohl 6, 9004 St. Gallen, Switzerland; phone: + 41 (0)71 225 40 30;; The invoice for your order will therefore be sent to you separately by MF Finance AG. Only payments to MF Finance AG will close your account receivable. pdf

I acknowledge that the receivables have been assigned to PowerPay (MF Finance AG). In addition, I consent to PowerPay receiving the necessary data for the processing of the invoice payment and for an identity and credit check. I also agree to PowerPay’s general terms and conditions.